Contact Us

Between two sizes, or waiting on a package? Send us a message and someone on our team will answer.

How to reach us

Twelve hours a day on weekdays — most questions get answered the same day they're asked.

Before you order

Sizing and fit
The most useful question you can ask. Tell us the size you normally wear, which brand it's from, and what you're deciding between — we'll give you a straight answer, including when it's that a piece runs small.

Fabric and drape
Composition, weight, how something moves when you sit or reach, whether it creases. These decide whether a piece works on a real day, and they're what product photos can't show.

Care and washing
Wash temperature, whether something needs separating, and how a color holds up after ten washes rather than one.

Will it work twice?
Whether a piece goes from the office to dinner, or pairs with something you already own. Send us a photo of what you're planning to wear it with.

You'll hear back from someone who has handled the garment, not a line lifted from a supplier sheet. We'd rather give good advice than process a return.

After you've ordered

Where's my package?
Your tracking number arrives by email once your order ships. Allow 24 to 48 hours for the first scan, and expect a few quiet days in transit — our delivery window runs 7 to 13 business days, and neither means anything has gone wrong.

If it stalls, or tracking says delivered when nothing arrived, send us your order number. We'll open the investigation with the carrier ourselves — chasing them isn't your job.

Returns and refunds
Get in touch before shipping anything back and we'll send the correct return address and a reference. You have 30 days from delivery. Details are in our Return Policy.

Damaged, defective or wrong item
A photo and your order number is all we need. You choose a replacement or a full refund, we cover the return shipping, and you won't have to make a case for it.

Canceling an order
We can cancel free of charge before your order ships. Email us as soon as you can — orders often go to fulfillment within a few hours.

Anything else
Press, collaborations, or feedback on the site — same address, and we'll route it.

Two things that speed up a reply

Lead with your order number. It's at the top of your order confirmation email. Without it we're searching by name and email address, which typically adds a day.

Attach a photo for anything visual. Damage, an incorrect item, or a question about color or fit — an image resolves in seconds what a written description often can't.

Our policies

• Shipping & Delivery — processing times, tracking, and what happens if a package goes astray
• Returns & Refunds — your 30-day window and how refunds are handled
• Privacy Policy — what we collect, why, and your rights over it
• Terms of Service — the terms your purchase is made under

Business information

The Wear the Lune team